Champion Toyota Gulf Freeway is located at 11711 Gulf Freeway, Houston, Texas, in the southeastern portion of the city. As soon as you step foot into Champion Toyota, you’ll realize that the dealership was built for you - the customer. Inside, you’ll find not one, but two lounge areas complete with entertainment centers, coffee, children’s play areas and telephones. Champion Toyota lives by the Golden Rule - so you know you will receive top-notch customer service.
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Samuel Guerrero was my “sales consultant.” We talked and looked at different Tacomas for a while and test drove a nice 4×4 model with the TRD edition. The only complaint i have with Samuel is that when i asked to see a breakdown of what options it had, he changed the subject.
I didn’t want to buy a car that day and was upfront with Samuel about that. He asked me what price it would take to get the car out the door with me in it that day, i named a price and he said “ok.” But since i didn’t want to buy a car and had told him, i still was uncomfortable with the deal. I made that clear, but he still proceeded with the transaction.
Then, when i was on the phone with my car insurance company, i backed out of the deal and went home because i wanted to think about it.
(once again, when i showed up i said i didn’t want to buy a vehicle that day)
Two days later, i went back after stopping by a nearby dealer. The nearby dealer said he could beat the price on a 2007 instead of a 2006 which made me a little annoyed that they had said it was “such a great deal.” I assume the extra costs were associated with the “options” that Samuel had avoided telling me about.
So, when i showed up 2 days later… Samuel was with a customer and either didn’t recognize me or gave me the cold shoulder at first. Then i made eye contact with him and initiated the “hello.”
He said he “would be right with me.” After a few minutes, i confronted him again and asked if i could just have a printout of the price we had agreed on the night before so i could think about it and also see if i could get a better price. He said he’d work on it. A few more minutes passed and i went outside with my (2) friends who had accompanied me this day. We looked at the trucks a little bit and then a large African American male, who i was informed was the “sales manager” came out to talk to us. The last time i was there he had talked to some other people and was very abrasive, pushy, and unprofessional. When he came outside, he immediately started talking AT us. I tried to respond a few times and he would have no part of that.
He said that we were very rude and my action was immoral asking for a written quote so i could “go get it beaten by twelve dollars.” I started to tell him that unless it was a sizeable difference, i’d stick with Samuel who had kept me there (some-what against my will) until 11:15 the night before. But i couldn’t get my sentence out before he cut me off.
He said that he heard i had stayed there until 11:15 acting like i was going to buy the truck and then just left. I managed to tell him i was upfront about not having a desire to buy a truck that day, and he dismissed that comment and went back to insulting my integrity.
So, i left with my friends (who had walked away well before i, in disgust)
The time i was there before, he (rude sales manager) had sat down with a fairly timid and extremely polite family and proceeded to tell them that he couldn’t get the color (i believe it was a camery) and that it was either take it or leave the deal that he was giving them that night. He gave them “12″ minutes to decide. (maybe it was 10 minutes?) And the guy just asked for a written quote so he could think about it. HE LEFT ALSO (without buying a car)
The girl who was originally helping him told him that she was being pushy because less than 2% of people come back. NO WONDER! With horrible service like that and pushy sales people backed up by a rude and bully of a sales manager.
I have told 10 people of my experience and will use the internet and any other means i have to let people know of my horrible experience.
On Feb. 29 I wnt to Champion Toyota to look at some trucks,Vicente Sanchezapporched me and we checked out some trucks.I kind of like a gray tacoma and started talking price and the possibilitie of trading my 03 sequoia.They checked it out and offered me 7,000 for a sequoia that I stilled owed 14,000 on.I had a cousin that wanted to take over payments of the sequoia at one time but was not answering the phone at the moment.I went ahead and agreed to Vicente to go ahead and do the purchase.When I got to finance,I changed my mind and decided that I was going to wait for my cousin,I told Peter Landry the finace guy that I had changed my mind and I explained about my cousin.He then said well listen,we can sell him the sequoia, I said yea but for 7,000?He said yea! Are you going to put that on writing?Again he said Yea!I then said Ok,and I started to sign my truck away.At the end of all the signing he gave me my copies and started to walk away and I said hey what about the signed paper on the sequoia?He said oh yea I’ll be right back.I waited and then Vicente showed up and told me Mr. Ortiz we do not give any written commitments on trades because of our policies but just tell your cousin to come tomorrrow and I’ll take care of him myself.My cousin went the next morning at 9:30 they gave the round around for 2 hrs, until I showed up and than they said they had already sold the sequoia and that there was nothing they could about it.IF THIS IS NOT THEFT, I DON’T KNOW- WHAT IT IS:I WILL NOT REST UNTILL SOMETHING IS DONE ABOUT THIS………..